Billing Terms & Conditions

These Billing Terms & Conditions explain how payments, pricing, billing, refunds, and other payment-related matters are handled when you purchase from Petnix.

By placing an order through our website, you agree to these Billing Terms & Conditions.

Currency

All prices displayed on the Petnix website are shown in British Pounds Sterling (GBP) unless otherwise stated.

The final amount payable will be clearly displayed at checkout before you confirm your order.

Product Pricing

We aim to ensure that all product prices displayed on our website are accurate and up to date.

The price charged for a product will normally be the price displayed at the time you place your order.

If we discover a genuine pricing error after an order has been submitted, we may contact you before processing the order where appropriate.

We will not intentionally charge you a different amount without informing you.

Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before payment is completed.

Our current delivery options are:

Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15

Please refer to our Shipping Policy for full delivery information.

Accepted Payment Methods

Petnix accepts the payment methods displayed on our website and during checkout.

Available payment methods may vary depending on your device, location, or payment provider.

You will be able to review all available payment options before completing your purchase.

Where available, payment methods may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Please check the checkout page for the most accurate and up-to-date payment options available for your order.

Payment Authorization

By submitting an order, you confirm that:

The payment information you provide is accurate and complete
You are authorized to use the selected payment method
Sufficient funds or available credit are available to complete the transaction

Your bank or payment provider may perform additional verification or security checks before approving a transaction.

Payment Processing

Payments may be processed securely by third-party payment service providers.

Petnix does not generally store complete payment card details on its own systems.

Your payment may be authorized or processed when you submit your order, depending on the payment method and payment provider used.

Order Confirmation

After successfully placing an order, you should receive an order confirmation containing relevant purchase information.

Please review your confirmation carefully.

If you notice an error in your billing, contact, delivery, or order information, please contact us as soon as possible.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect billing details may result in payment failure, additional verification, or delays in processing your order.

Please make sure your billing information is correct before submitting your purchase.

Taxes and Additional Charges

Any applicable taxes, delivery charges, or other mandatory charges will be displayed where required before you complete your purchase.

Petnix does not intentionally add undisclosed charges after an order has been confirmed.

Your bank, card issuer, or payment provider may apply additional charges that are outside Petnix's control, such as currency conversion or banking fees.

Payment Security

We take reasonable measures to provide a secure shopping and payment experience.

Payment information is processed using the secure systems of our payment service providers.

For your security, please never send complete credit or debit card details to us by email or through other unsecured communication methods.

Failed or Declined Payments

If your payment is declined or cannot be authorized, your order may not be processed.

A payment may be declined for reasons including:

Incorrect card or billing information
Insufficient funds or available credit
Payment provider security checks
Card issuer restrictions
Verification requirements
Suspected unauthorized activity

If a payment fails, please review the information provided or contact your bank or payment provider for further assistance.

Fraud Prevention and Verification

To protect our customers and our business, certain orders may be subject to additional payment or identity verification.

We may delay, decline, or cancel an order where we reasonably believe that a transaction may be fraudulent, unauthorized, or otherwise present a security risk.

If an order is cancelled after payment has been collected, any applicable amount due will be refunded using the appropriate payment method.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us at contact@petnix.co.uk.

Please provide your order number and relevant transaction information so that we can investigate the issue.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to process your cancellation request before dispatch, but we cannot guarantee that an order can be cancelled once fulfillment or shipping has begun.

Applicable cancellation and refund rights are explained in our Return & Refund Policy.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Once a refund has been processed by Petnix, your bank or payment provider may require additional processing time before the funds appear in your account.

Please refer to our Return & Refund Policy for full details regarding returns, cancellations, and refund eligibility.

Refund Amounts

The amount refunded will depend on the circumstances of the return or cancellation.

Where applicable, refunds may include the purchase price and any delivery charges required to be refunded under our policies or applicable UK consumer law.

Any permitted deductions will be communicated where applicable.

Charge-backs and Payment Disputes

If you believe there is a problem with a payment or order, we encourage you to contact Petnix so that we have an opportunity to investigate the issue.

We will make reasonable efforts to investigate and resolve legitimate billing concerns.

This does not affect any rights you may have through your bank, card issuer, payment provider, or applicable law.

Promotional Codes and Discounts

Where Petnix offers promotional codes or discounts, additional terms may apply.

Promotional codes:

Must be entered before completing checkout where required
May have an expiry date
May apply only to selected products or orders
May be subject to minimum purchase requirements
May not be combined with other promotions unless otherwise stated

We reserve the right to refuse or cancel a promotional code where it has expired, has been used incorrectly, or was issued in error, subject to applicable law.

Changes to Billing Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to our payment methods, business practices, or applicable legal requirements.

The latest version will be displayed on this page with an updated revision date where applicable.

Changes will not remove rights that have already arisen from a completed purchase where applicable law prevents this.

Contact Petnix

If you have any questions regarding payments, billing, refunds, or charges, please contact us:

Business Name: Petnix
Email: contact@petnix.co.uk
Phone: +44 7537 102504
Address: 1 Spring Gardens, Gainsborough, DN21 2AU, United Kingdom