Welcome to Petnix. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
About Petnix
Petnix is an online retailer offering pet toys, enrichment products, accessories, and other related products for dogs, cats, and other household pets.
Business Name: Petnix
Email: contact@petnix.co.uk
Phone: +44 7537 102504
Address: 1 Spring Gardens, Gainsborough, DN21 2AU, United Kingdom
If you have any questions about these Terms, please contact us using the details above.
Eligibility to Place an Order
By placing an order through Petnix, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.
Purchases through our website should be made by an adult or by a person legally capable of entering into a purchase contract.
Products and Product Information
We aim to provide clear and accurate product descriptions, photographs, specifications, prices, and other relevant product information.
Product images are provided for illustrative purposes. Minor variations in color, packaging, size, or appearance may occur due to manufacturing updates, screen settings, or other reasonable factors.
Customers should review all product descriptions, sizing information, recommended pet type, weight guidance, materials, warnings, and safety instructions before purchasing or using a product.
Where a product is available in multiple sizes, colors, or variants, customers are responsible for selecting the option that is appropriate for their pet.
Product Availability
All products are subject to availability.
In the unlikely event that a product becomes unavailable after you place an order, we may contact you to offer an appropriate solution or cancel the affected item and issue any applicable refund.
We will not substitute a product without informing you where the replacement would materially differ from what you originally ordered.
Prices
All prices displayed on the Petnix website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The price applicable to your order will be the price displayed at checkout when the order is placed.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
We reserve the right to correct genuine pricing or typographical errors. If an error affects an order you have already submitted, we will contact you before proceeding where required.
Payments
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed securely by third-party payment providers. Petnix does not generally store complete payment card details on its own systems.
Your order will not be considered accepted solely because payment has been authorized.
Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract for the purchase of goods is formed when we accept your order, normally when the order is confirmed for fulfillment or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorized
- Incorrect pricing or product information has been displayed
- We reasonably suspect fraudulent or unauthorized activity
- We are unable to fulfill the order due to circumstances outside our reasonable control
Where an order is cancelled after payment has been taken, any applicable refund will normally be issued to the original payment method.
Customer Support Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.
Contact Petnix
If you have any questions about these Terms of Service, your order, or our store, please contact us:
Business Name: Petnix
Email: contact@petnix.co.uk
Phone: +44 7537 102504
Address: 1 Spring Gardens, Gainsborough, DN21 2AU, United Kingdom