Privacy Policy

Petnix respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Petnix.

Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase details
Payment and transaction information
Account information, where applicable
Messages or communications you send to us
Device, browser, and IP address information
Information about how you use and interact with our website
Cookie and similar technology information

Payment information may be processed directly by our third-party payment providers. Petnix does not generally receive or store complete payment card details.

How We Collect Your Information

We may collect personal information directly from you when you:

Place an order
Create or manage an account
Contact our customer support team
Subscribe to marketing communications
Complete forms on our website
Browse, navigate, or interact with our website

We may also collect certain information automatically through cookies, analytics tools, and other technologies used by our website and service providers.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments, refunds, and returns
Provide customer support
Send order confirmations and delivery updates
Respond to questions and inquiries
Prevent fraud and protect our website
Maintain, operate, and improve our website
Understand how customers interact with our services
Send marketing communications where permitted
Meet legal, tax, accounting, and regulatory requirements

Lawful Basis for Processing

Where UK data protection law applies, Petnix processes personal information using one or more lawful bases.

These may include:

Contract: Where processing is necessary to fulfill your order or provide a service you have requested.

Legal Obligation: Where processing is required to comply with applicable laws, accounting requirements, or regulatory obligations.

Legitimate Interests: Where processing is reasonably necessary to operate, secure, and improve our business, provided that these interests do not override your rights.

Consent: Where we ask for your permission, including for certain marketing activities or non-essential cookies where consent is legally required.

Where processing is based on consent, you may withdraw your consent at any time.

Order and Payment Information

When you place an order with Petnix, we use the information you provide to process your purchase, arrange payment, fulfill and deliver your order, and assist with returns, refunds, or customer service inquiries.

Payment transactions may be handled by third-party payment providers using their own secure systems and privacy policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember your preferences
Improve website functionality
Analyze website performance
Understand customer behavior
Support marketing and advertising activities where applicable

Where required by law, non-essential cookies will only be used after the appropriate consent has been provided.

You may manage your cookie preferences through the controls available on our website or through your browser settings.

Marketing Communications

We may send promotional communications where you have provided consent or where we are otherwise legally permitted to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.

Messages relating to your orders, payments, deliveries, returns, or customer service inquiries are considered transactional communications and may still be sent when necessary.

How We Share Personal Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate Petnix and provide our services.

These may include:

Website and e-commerce service providers
Payment processors
Delivery and logistics companies
Customer support providers
Hosting and IT providers
Analytics providers
Marketing service providers
Fraud prevention and security providers
Professional advisers
Government authorities or regulators where legally required

We aim to share only the information reasonably necessary for the relevant business or service purpose.

International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, Petnix will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on the type of information, our relationship with you, and applicable legal, accounting, tax, fraud prevention, and regulatory requirements.

When information is no longer required, we will delete, anonymize, or securely dispose of it where appropriate.

Data Security

Petnix takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable UK data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain types of processing
Request the transfer of certain personal information
Withdraw consent where processing is based on consent

To exercise your privacy rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

Petnix is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

Complaints

If you have concerns about how Petnix handles your personal information, please contact us first so that we can try to resolve your concern.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Petnix

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Business Name: Petnix
Email: contact@petnix.co.uk
Phone: +44 7537 102504
Address: 1 Spring Gardens, Gainsborough, DN21 2AU, United Kingdom