Shipping policy

At Petnix, we aim to provide a clear, reliable, and convenient delivery experience for all our customers. Please review the information below before placing your order.

Shipping Destination

Petnix currently ships orders within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation and tracking information where available.

Delivery Options

We currently offer the following delivery options:

Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15

Delivery estimates begin after the order processing period.

The available delivery methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Estimates

Delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

Courier or carrier delays
Adverse weather conditions
UK public holidays
High-volume periods
Incorrect or incomplete delivery information
Other unexpected transportation issues

We recommend allowing sufficient time for delivery when placing your order.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

You can use the tracking information supplied to monitor the progress of your delivery.

Please note that tracking details may take some time to become active after the package has been handed to the carrier.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact Petnix as soon as possible.

We will do our best to update your address before dispatch. However, changes cannot be guaranteed once an order has entered processing or has already been shipped.

Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

Delayed Orders

If your order has not arrived within the estimated delivery time-frame, please contact our customer support team.

We will review the available tracking and delivery information and help you determine the current status of your order.

Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or shows visible damage to the packaging, please contact us as soon as possible.

Please provide your order number and, where appropriate, clear photographs of the damaged packaging and/or product.

Our customer support team will review the situation and advise you on the appropriate next steps.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.

Petnix does not add undisclosed delivery charges after an order has been placed.

Delivery Restrictions

Certain products may have specific delivery requirements or restrictions depending on their size, weight, or nature.

Where applicable, relevant delivery information will be included on the product page or displayed during checkout.

Contact Petnix

If you have any questions about shipping, delivery, or the status of your order, please contact our customer support team.

Business Name: Petnix
Email: contact@petnix.co.uk
Phone: +44 7537 102504
Address: 1 Spring Gardens, Gainsborough, DN21 2AU, United Kingdom